Privacy Policy

Last updated: February 9, 2025

Scratch DJ Academy ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information in the following ways:

Information You Provide

• Account and checkout:
• When you purchase courses, gift cards, or register for events, we collect your name, email address, phone number, billing and shipping address, and payment information. Payment card data is processed directly by Authorize.net; we do not store full credit card numbers on our servers.
• Contact forms:
• When you reach out via our contact form, host-your-group inquiries, or other forms, we collect your name, email, phone number, and any message content you submit.
• Account login:
• If you create an account or log in, we collect and store credentials necessary to authenticate you and manage your orders.

Information Collected Automatically

• Usage and analytics:
• When you browse our site, we may collect your IP address, browser type, device information, referring URL, pages visited, and interactions with our site. This helps us understand how visitors use our website and improve our services.
• Cookies:
• We use cookies and similar technologies. For example, we may use a cookie to maintain your assignment in A/B or split tests so you see a consistent experience across visits.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including course enrollments and gift card purchases
• Communicate with you about your orders, account, and our services
• Respond to your inquiries and support requests
• Improve our website, courses, and user experience
• Analyze site usage and run tests to optimize our offerings
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations and enforce our terms

Who We Share Your Information With

We may share your information with trusted third parties who help us operate our business:

• Payment processors (Authorize.net): To process payments securely. Authorize.net handles card data according to their own privacy and security standards.
• Hosting and infrastructure (Cloudflare): Our website and certain backend services run on Cloudflare, which may process requests and log technical data.
• Content management (Sanity): We use Sanity for website content management. Content you see is delivered through their services.
• Service providers: We may use other vendors for email, analytics, or operational support. These providers are contractually required to protect your data and use it only for the purposes we specify.

We do not sell your personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies for:

• Essential functionality: Session management, login state, and checkout
• Preferences: Remembering your choices and assignments (e.g., A/B test version)
• Analytics: Understanding how visitors use our site

You can control cookies through your browser settings. Disabling certain cookies may limit some site features.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and payment records may be kept for tax and legal compliance. Analytics and log data may be retained for a limited period as needed for operations and security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information in certain circumstances
• Object to or restrict certain processing
• Data portability — receive your data in a structured, commonly used format

To exercise these rights, please contact us at helpdesk@scratch.com.

If you are in the European Economic Area, you have the right to lodge a complaint with a supervisory authority. California residents may have additional rights under the CCPA; contact us for details.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled by Authorize.net using industry-standard security practices. We do not store full credit card numbers on our systems.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at helpdesk@scratch.com and we will take steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Scratch DJ Academy

Email: helpdesk@scratch.com